Warranty Information

Warranty Coverage

What's Covered

• Manufacturing defects in materials and workmanship
• Hardware component failures under normal use
• OLED display malfunctions
• USB-C port connectivity issues
• Button or control mechanism failures
• Secure element chip defects

What's Not Covered

• Physical damage from drops, water, or misuse
• Software-related issues (recoverable through firmware updates)
• Loss of cryptocurrency due to user error
• Cosmetic damage that doesn't affect functionality
• Damage from unauthorized modifications or repairs

Warranty Process

To claim warranty service:

1. Contact our support team with device serial number and proof of purchase
2. Describe the issue and provide relevant error messages or photos
3. Follow troubleshooting steps provided by our technicians
4. If hardware replacement is needed, we'll provide prepaid shipping
5. Receive replacement device within 5-7 business days

International Warranty

Warranty coverage applies worldwide. International customers may be responsible for shipping costs and import duties for warranty returns.

Extended Support

Beyond warranty period, 1 Mind LLC offers:

• Paid repair services at competitive rates
• Device upgrade programs for newer models
• Continued firmware and security updates
• Technical support for legacy devices

Data Recovery

Important: 1 Mind LLC cannot recover lost cryptocurrency or private keys. Always maintain secure backups of your recovery phrase independently.

Warranty Claims